VA AUTO SPA - FREQUENTLY ASKED QUESTIONS
Our concept is simple. We bring the finest of automotive care, Auto Washing and auto detailing direct to you, home, office or workplace. How is this possible you ask?
Where are you located?
We specialize in mobile detailing, so WE COME TO YOU! Home, office or workplace. However, for those times when a shop is recommended for service The Auto Assets / Va Auto Spa network consists of several professional detail centers in the region. They meet our stringent requirements for insurance, equipment, experience and performance. Our shops are located in the Tysons / McLean area, please call us for directions, 703-667-0476, and we’ll guide you in.
What are your hours and what days are you available?
We schedule appointments every Monday through Friday, 10 am to 6 pm, and Saturday shop-only appointments from 10 am to 4 pm. We work by appointments and require a minimum 12 hours’ notice of scheduling. Once you submit your service request, we will provide you with appointment confirmations and options via text, email, or phone.
How much does it cost?
Prices may vary based on service selected and approximate size of vehicle. You can see all packages on Book Online page.. You can also see exactly what services are included in each package. The charge includes travel to your location unless a specific trip charge is quoted.
Will there be extra charges?
Additional charges can apply for excessive pet hair, mold/mildew, human or animal bio wastes, and excessive soilage. If your vehicle has one of these issues, your technician will advise you of additional charges before the work begins. Surcharges are pre-determined, or anywhere from 20-50% of the cost of the service package. Additional charges will also apply if you require services not specified in packages.
How do I pay?
All services are pre-paid in advance, online. In the event of add-on services or additional up-charges, we will email you an invoice to be paid online. Invoices are due upon receipt.
Are tips expected?
Tips are always appreciated for great customer service, but not necessary. Service packages are priced to provide a fair payment to our service providers and a fair value to customers.
How long does the service take?
Time required for services depends on the size/type of vehicle you have, the service package requested, the number of technicians in the crew, and the specific equipment required for the service. Following are approximate times for a single technician.
Platinum Detailing Package -- 3 hours
Interior Only -- 1.5 hours
Exterior Only -- 1.5 hours
Do you guarantee your services? Can I read reviews?
The best way to assure satisfaction is to thoroughly review your vehicle BEFORE the detailer leaves. In the event that something comes to light after the service, we will offer to remedy any issues if you are not satisfied with the results.
Do you have gift certificates?
Yes, we provide gift certificates for all occasions and will send you a customized certificate which can be printed or forwarded by email. Upon redemption, the certificate amount can also be applied toward the purchase of a costlier package, if desired. PURCHASE GIFT CERTIFICATE