Question 1

Do I need to provide water and electricity?

Accepted Answer

Our Van is equipped with all the water and electricity needed.

Question 2

Where are you located?

Accepted Answer

We specialize in mobile detailing, so WE COME TO YOU! Home, office or workplace. However, for those times when a shop is recommended for service  Va Auto Spa consists of several professional detail centers in the region. They meet our stringent requirements for insurance, equipment, experience and performance. Our shops are located in the Tysons, Woodbridge, and Bowie, Md.  Please call us for directions, 703-667-0476, and we’ll guide you in.

Question 3

Do you have gift certificates?

Accepted Answer

Yes, we provide gift certificates for all occasions and will send you a customized certificate which can be printed or forwarded by email. Upon redemption, the certificate amount can also be applied toward the purchase of a costlier package, if desired.

Question 4

What are your hours and what days are you available?

Accepted Answer

We schedule appointments every Monday through Friday, 10 am to 6 pm, and Saturday shop-only appointments from 10 am to 4 pm. We work by appointments and require a minimum 12 hours’ notice of scheduling. Once you submit your service request, we will provide you with appointment confirmations and options via text, email, or phone.

Question 5

How much does it cost?

Accepted Answer

Prices may vary based on service selected and approximate size of vehicle. You can see all packages on Book Online page.. You can also see exactly what services are included in each package. The charge includes travel to your location unless a specific trip charge is quoted.

Question 6

Will there be extra charges?

Accepted Answer

Additional charges can apply for excessive pet hair, mold/mildew, human or animal bio wastes, and excessive soilage. If your vehicle has one of these issues, your technician will advise you of additional charges before the work begins. Surcharges are pre-determined, or anywhere from 20-50% of the cost of the service package. Additional charges will also apply if you require services not specified in packages.

Question 7

How do I pay?

Accepted Answer

All services are pre-paid in advance, online. In the event of add-on services or additional up-charges, we will email you an invoice to be paid online. Invoices are due upon receipt.

Question 8

Are tips expected?

Accepted Answer

Tips are always appreciated for great customer service, but not necessary. Service packages are priced to provide a fair payment to our service providers and a fair value to customers.
How long does the service take?
Time required for services depends on the size/type of vehicle you have, the service package requested, the number of technicians in the crew, and the specific equipment required for the service. Following are approximate times for a single technician.Platinum Detailing Package -- 3 hoursInterior Only -- 1.5 hoursExterior Only -- 1.5 hours

Question 9

Do you guarantee your services? Can I read reviews?

Accepted Answer

The best way to assure satisfaction is to thoroughly review your vehicle BEFORE the detailer leaves. In the event that something comes to light after the service, we will offer to remedy any issues if you are not satisfied with the results.